SHIPPING POLICY

All products are made on demand, and within a maximum period of 10 business days, they will be made available to the courier company.*Taxes/customs duties are the responsibility of the buyer.

The website administrator will not be responsible for errors in delivery when the delivery address entered by the USER/CLIENT in the order form does not correspond to reality or has been omitted.

Delivery times may vary for logistical or force majeure reasons. In cases of delivery delays, the website administrator will inform its USERS/CLIENTS as soon as they become aware of them. Each delivery is considered completed from the moment the courier agency makes the product available to the USER/CLIENT, as evidenced by the control system used by the transportation company.

Delays in delivery will not be considered the responsibility of the company in cases where the order has been made available to the USER/CLIENT by the carrier within the stipulated time and cannot be delivered due to reasons attributable to the USER/CLIENT.

Once you have confirmed your order, it is not possible to edit or cancel it. We are not obligated to make any changes to your order, but we will do our best depending on the circumstances. 

Once the items are handed over to the carrier, the risk of loss, damage, or title of the products becomes the responsibility of the customer. 

It will be your duty to file any claim with a carrier for a lost shipment if the carrier's tracking indicates that the product was delivered. 

In such a case, Street Enygma will not issue any refunds and will not resend the product. In the event that the order is lost in transit, we are not obligated to resolve the situation, but we will do our best to assist.